Data Deletion Policy

This page explains how you can request deletion of the personal data that Mana Play Ventures Pte Ltd ("Mana OS", "we", "us", or "our") holds about you in connection with the Canvas application and related services (the "Service"). It supplements the deletion rights described in our Privacy Policy and is provided in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA").

1. What this covers

A deletion request can cover the personal data we hold about you, which may include:

• Account and profile data — your name, email address, organisation, and role.
• Customer Content — briefs, prompts, plans, and uploaded files you submitted that contain personal data.
• Usage, device, and log data — records of how you used the Service.
• Data obtained from connected platforms — information we received from third-party services you chose to connect, including Meta (Facebook and Instagram). See Section 3.

2. How to request deletion

Email platform@mana-os.com from the email address associated with your account, with the subject line "Data Deletion Request". To help us locate and verify your data, please include:

• the name and email address on your Mana OS account;
• the organisation or workspace your account belongs to, if known; and
• the specific data or connected platform you want deleted, or a request to delete all of your personal data.

We will verify that the request comes from you (or someone authorised to act for you) before we act on it. If you have an active account, you may also delete Content directly in the application, or ask your organisation's administrator to do so.

3. Data obtained through Meta (Facebook and Instagram)

If you connected a Meta platform (Facebook or Instagram) to the Service, we may have received data from Meta in accordance with the permissions you granted at the time. You can revoke the app's access at any time from your Facebook or Instagram settings (Settings → Apps and Websites).

To have the data we obtained from Meta deleted, send a request as described in Section 2, or use our deletion request address directly: platform@mana-os.com. On a verified request we will delete the personal data we obtained from your connected Meta account, subject to the retention exceptions in Section 5.

4. Timeframe

We action verified deletion requests within 30 days of receipt and will confirm to you once your data has been deleted. If a request is unusually complex or we need more information to verify it, we will let you know and keep you updated.

5. What we may retain

After deletion, we may retain limited information where the PDPA or other law permits or requires it — for example, to comply with legal, tax, or accounting obligations, to resolve disputes, or to enforce our agreements. Residual copies may persist in secure backups for a limited period before they are overwritten in the ordinary course, after which they are no longer accessible.

6. Accounts managed by an organisation

If you use the Service under an organisation's account, that organisation controls the personal data in its Customer Content and we handle it on the organisation's behalf as a data intermediary under the PDPA. In that case, please direct your deletion request to your organisation; we will assist them in actioning it. If you are unsure, contact us at platform@mana-os.com and we will point you in the right direction.

7. Contact

Data deletion requests and questions: platform@mana-os.com.

For our full data practices, see our Privacy Policy and Terms and Conditions.